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Package Delivery

Rhino Return/Exchange Policy

At Rhino, we strive to ensure our customers are completely satisfied with their purchases. If you need to return or exchange an item, please review our comprehensive policy below:

 

I. Return Period

Returns are accepted within 30 days from the date of purchase. To qualify, the return process must be initiated within this 30-day window. This ensures timely processing and helps us maintain high-quality service for all customers.

 

II. Item Condition

To be eligible for a return or exchange, items must meet the following conditions: 

 

III. Unused and Unworn

Items should not show any signs of use or wear.

In their original packaging: Ensure that the original tags, labels, and packaging are intact.

Same condition as received: Items must be in the same state as when they were received, free from damage, alterations, or any signs of wear.

 

IV. Proof of Purchase

Order number, or other proof of purchase is required to process any return. This documentation is crucial for verifying the transaction and ensuring that the return or exchange is handled efficiently.

 

V. Reason for Return

While providing a reason for your return is not mandatory, we encourage it. Sharing your reasons helps us understand any issues with our products and services, allowing us to make necessary improvements. Your feedback is highly valued and can help enhance the overall customer experience.

 

VI. Refund Process, Restocking Fees, and Return Shipping Costs

The refund process, including any applicable restocking fees and return shipping costs, will adhere to the guidelines set forth by the manufacturers of the product you purchased. These guidelines may vary between manufacturers, so it is important to refer to the specific manufacturer's return policy for detailed information. Rhino is committed to following these guidelines to ensure fair and consistent handling of returns.

 

VII. International Returns

For international returns, the buyer is responsible for all charges associated with returning the product, including importation fees, duties, and taxes. Please ensure you account for these costs when initiating a return from outside the United States. Understanding these charges beforehand can help prevent any unexpected expenses during the return process. 

 

Rhino reserves the right to accept or reject any return at our discretion. Please note that if the manufacturer of the product does not offer flexible return policies, Rhino is not responsible for accepting the return of such items. We advise customers to review the manufacturer's return policy prior to purchase to avoid any inconvenience.

 

We are committed to providing a seamless return and exchange experience.

 

VIII. Assistance

If you have any questions, require assistance with your return, or need further information about our return policy, please do not hesitate to contact us:

Email: contact@rhinogna.com 

 

Phone: +1 (915) 929-8252

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